Order Status
Has my order shipped?
Click the "Log In" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "Log In" link at the top right hand side of our site to view orders you have placed. Then click on the order you'd like to adjust. Please note that once an order has begun processing or has shipped, the order is no longer editable. You may call customer service for further assistance.
How do I track my order?
Click the "Log In / My Account" link at the top right hand side of our site to track your order. Click on the order in question and in the top left-hand corner of your order, you'll see your tracking number from either UPS or USPS.
My order never arrived.
Click the "Log In / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "Log In / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "Log In / My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.