What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 10 days after invoice date for an exchange or refund. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. Please note: We do not accept returns on products that were not purchased via www.anuemiami.com. All sale items are FINAL.
Return Shipping Rates
For each package that is returned with a shipping label supplied by A’nue Miami, a flat rate fee of $10 per package will be deducted from your total refund. Please contact us for an RA number before returning your goods. You may use one of the contact methods below and request a return label if you would like one. If you choose to return your item using your own label, please insure the shipment! You are responsible for the goods until they arrive at the A’nue Miami warehouse.
E-mail Send us an e-mail at email@example.com. Subject the email “Web Order RA Request”. Please include the reason for your return/exchange, your name, order number and contact info. We will then email you back with the RA number. Please mark the RA number on the outside of the box.
Call Please call us at 305-436-5828 and let us know the reason for return/exchange, order number and contact info. We will then give you an RA number. Please mark the RA number on the outside of the box.
Contact Form Please visit our Contact Form, fill out your information and we will contact you shortly with an RA number by either phone or e-mail. Once you receive an RA number, please place the number on the outside of your box.
FAQs (Frequently Asked Questions)
Where should I ship me return/exchange?
Upon request, a return-shipping label can be provided for a flat rate of $10 that will be deducted from your return. All returns should be send to:
Attn: Returns & RA#
3300 NW 41 Street
Miami, FL 33142
What if I receive the wrong item?
In the event that we processed your order incorrectly and sent you the incorrect item, we will gladly replace that item or take back that item for a full refund at our expense. A’nue Miami will provide a pre-paid UPS shipping label. To receive your shipping label, please contact us by email at firstname.lastname@example.org
How should I ship my return/exchange?
Pack and seal your box securely. To be properly processed, your return/exchange must have the RA number clearly marked on the outside of the box. Please enclose a copy of the invoice and reason for the return or instructions for exchange. If you are using a label provided by A’nue Miami, make sure to affix the return-shipping label on your package. We are not responsible for items that have been lost in transit to us, so we encourage you to insure your shipment.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment minus the cost of the return shipping, if applicable. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.